Fault description: The hoisting is not accurate, the overload alarm occurs. The machine cannot be used normally.
One of Huaxingm’s old clients - a constructioncompany in Odessa Ukraine, purchaseda Sanycrawler crane fromHuaxingm in 2017.When the machine arrived at Odessa, our engineer instructed the customer to install and use the machine, and trained the operator. It has been usedvery well for two years,and nothing fault happened till now. Thiscustomer has highly praised our company's products and services.
On March 20, 2019, our company received aninquiry from thiscustomer,that they wanted to purchase some crawler crane spare parts for another crane, which was very old and manufactured in 2008. They described that it had been broken down. The lifting weight was not displayed properly,andthe overload alarm occurred. So the machine couldnot be used normally. They hoped to get oursupport to offer them the spare parts and see whether the problem could be solved.
This customerthought that the force limiterwas damaged and asked ourengineer to provide drawingsso that they couldpurchase the relevant accessories and replace them. After carefulanalysis to this phenomenon by our engineer Mr He, it was confirmed that such a force limiter could not be purchased in the market, unless they can replace the entire set of force limiter system. However, to replace a completeset of force limiter system costs too much.This is definitely an very huge expense for our customer.In order to solve the customer’s problem as soon as possible,ourengineer arrived at the customer's site on March 21 to inspect the equipment. Then he re-adjusted the force limiter and finally made itto worknormally. When thecustomer’sequipment manager and the operatorsaw this andconfirmed that the equipment wasreally in working successfully, theyfelt extremelysurprised and gave thumbs upand applauseto our engineer Mr He!
Thiskind ofservice actioncannot only solve the equipment problem, but alsoreduce lotsof expenses for our clients.And make the project moving on smoothly in very short time.
Praise for our professional and experienced engineers team!
Appreciate for all of our valued clients’ recognition!